- Claude signed in but the app is still locked
- Connecting isn't enough on its own — the setup conversation is what unlocks it. Ask Claude to set up your account and answer its questions.
- “Token is not bound to a user”
- An old connection from before your account existed. Remove the connector in Claude and add it again.
- Claude can't see data you know is there
- You may have approved the connector with a different Google account than the one you use here — each account has its own separate data. Remove the connector and redo the sign-in, checking the email on the approval screen.
- Claude doesn't know about a new feature
- Claude reads the instructions once, when it connects. Reconnect the connector to pick up new tools.
- Still stuck
- Ask whoever invited you to unlock your account manually — an admin can do that without a working connector, so you won't be stranded.